Communication

Phrases and tone

I overheard a conversation yesterday that set my teeth on edge. A couple guys were jump-starting a woman’s car, and bitching at her for standing around. “What are you doing? You have to get in the car and turn it on!” With an obvious message of “you stupid person, why are you wasting our time?” …

You People

Growing up, my dad used “you people” to refer to the rest of the inhabitants of the house when we’d done something he didn’t like. It was inevitably combined with “always”. “You people always leave the lights on when you leave the room!” This phrase is custom-tailored to hit just exactly wrong: “You people” excluded …